Critical Communications – The Key to Controlling Difficult Conversations and Preventing Conflicts

BMCC is delighted to launch our new series of short workshops, designed to empower your talent and help them compete in today’s complex business environment.

Difficult conversations, when emotions run high, are common in business. In this short course, you will learn how to prepare for those difficult conversations, avoid conflict and ensure the best outcome for all parties.

Discover how to stay calm, control your emotions and move towards positive actions. We’ll also look at how to use calming body and verbal language to ease a tense situation.

Who is it for?

Professionals who deal with sensitive issues or difficult clients in high-stakes situations.

What you learn?

• How to prepare for high stakes conversations by choosing the right topic, approach and focused objective.
• Setting the tone: being assertive but fair and inclusive.
• Controlling your emotions under pressure and keeping safe.
• Facts vs assertions; keeping conversations real and balanced.

Price: BMCC Member: RM200
* e-Certificate will be provided.
* Exclusive for BMCC Members. Seats are limited; first come first serve basis.