activpayroll | Celebrating 25 Years: Reflections from Our Kuala Lumpur Office
As activpayroll celebrates 25 years, our Kuala Lumpur office reflects the company’s global values through a unique local culture. From collaborative initiatives and wellbeing programmes to operational growth serving Malaysia clients while also supporting APAC, Australia, and EMEA operations, KL exemplifies how engagement, dedication, and innovation drive employee satisfaction and global business success.
Celebrating 25 Years: Reflections from Our Kuala Lumpur Office
As activpayroll marks 25 years of supporting businesses and employees worldwide, we are celebrating the people and offices that make our global network thrive. The Kuala Lumpur office, a growing hub of expertise and collaboration, exemplifies how local culture, dedication, and innovation contribute to our worldwide success. Yvonne Liew leads the Malaysia operations, focusing on client service and operational growth, while Amrit Kaur oversees APAC HR, working closely with global managers on hiring, staff management, and payroll processes.
A Growing and Collaborative Culture
Since the acquisition in December 2022, the KL office has experienced significant growth and evolution. What began as a small operational team of around 25 has expanded into a collaborative and engaged workplace, with over 60% of the team now actively contributing to cross-functional projects and global initiatives.
“The KL office has shifted from being task-driven to a culture that values open communication, shared accountability, and teamwork across departments,” says Amrit Kaur, Head of HR. “Team members are more proactive in raising ideas, supporting each other during peak periods, and participating in company initiatives. This has strengthened trust and overall cohesion.”
Yvonne Liew, Head of Business Operations, highlights how this culture has supported operational success. “Our evolving team has remained committed to delivering high-quality service for our clients while expanding capacity and capability. The collaborative environment Amrit describes has directly contributed to smoother processes and more effective client support across the global network.”
Participation in office initiatives and celebrations has also grown, reflecting stronger camaraderie and inclusiveness. From festive gatherings and quarterly birthdays to team-led volunteer events, these activities have created opportunities to build relationships beyond day-to-day responsibilities.
Engaging Initiatives That Make a Difference
The KL office has implemented a variety of initiatives to strengthen engagement and employee wellbeing. Platforms like ActivHeros, which allow colleagues, clients, and managers to recognise achievements, sit alongside wellness programmes, team-building activities, and cultural celebrations.
“Events such as Family Day, Dinner & Dance, and outdoor activities like hiking, Yoga, and Zumba have reinforced a sense of belonging and supported wellbeing,” says Amrit. “We have also introduced awareness campaigns and training sessions to ensure our team members are equipped to perform their roles effectively.”
Yvonne adds that these initiatives have a direct impact on performance and client service. “The engagement and resilience fostered through these activities mean the team can operate at a higher level, delivering consistent quality while maintaining a positive workplace environment.”
Operational Growth and Global Impact
From an operational perspective, KL has grown into a well-established hub, serving Malaysia clients while also supporting APAC, Australia, and EMEA operations, reaching a growing number of clients and countries. Investment in technology, office environment, and global-aligned policies has strengthened both employee experience and service delivery.
“The KL office plays a vital role in activpayroll’s global story,” says Yvonne. “Our team’s commitment to excellence and accountability has strengthened client relationships and reinforced the office’s importance within the broader international network.”
Amrit highlights the connection between culture and operations. “Our focus on collaboration, recognition, and wellbeing complements the operational excellence Yvonne describes. Together, they create a high-performing, motivated workforce that contributes to the company’s overall success.”
Embracing Global Values with Local Identity
While aligning with activpayroll’s global values of Partnership, Excellence, Accountability, Commitment, and Expertise, the KL team maintains a distinctive local identity. Activities and quizzes centred on these values show how the office consistently demonstrates them in action while celebrating its unique culture.
Looking Ahead
As activpayroll celebrates 25 years, the KL office is focused on growth, capability building, and continuous improvement. Priorities include developing a high-performing workforce, leveraging automation while maintaining human expertise, and supporting strategic decision-making to drive future sustainability.
“I’m excited to build a team that is engaged, empowered, and thriving locally while contributing to APAC and global strategies,” says Amrit. “We aim to create a workplace where our people can flourish and continue delivering excellence for our clients.”
Yvonne concludes, “We will continue strengthening processes, enhancing stability, and supporting growth so KL can contribute even more to activpayroll’s global journey. Combining operational excellence with a strong, inclusive culture ensures the office remains a key part of our next 25 years.”
The story of KL reflects what makes activpayroll strong globally: dedicated people, a culture of collaboration, and a commitment to growth and excellence. As we celebrate 25 years, we look forward to seeing this vibrant office continue to make its mark on our global journey.
Discover more about our 25-year journey and how our global offices have contributed to activpayroll’s success.
