TMI Consultancy: Personal Development Workshops for Performance and Success 2017
14 Aug 2017 — 9 Nov 2017
TMI and Tack International are proud to bring you a range of upcoming international training and workshops at attractive rates, beginning 14th August through to November 9th. BMCC members will enjoy a discounted rate, and what’s more, these workshops are HRDF claimable! Below are the session listings, speakers and learning objectives:
This is a globally successful, highly sought-after customer service training programme focusing on complaint handling. It teaches participants to turn customer complaints into business opportunities, regain the trust of unhappy customers, and build their loyalty.
Most importantly, it changes employee mindsets towards complaints and gives them the tools to deal with complaints with less stress. It is based on the thought leading book by renown author, Dr Janelle Barlow from TMI US.
Your trainer: Rajes Singam, Senior Facilitator & Consultant
Businesses don’t buy products or services or even people – they buy results. So today’s salespeople can only succeed by selling solutions which address their customers’ priorities. Starting by clearly identifying priority needs, this course shows sales professionals how to
present their offer in terms of its contribution to business goals, how to justify cost and sell Return on Investment (where this is a key decision factor).
Solution selling requires a special mix of skills. Drawing on the results of TACK’s regular research into ‘buyers’ views of salespeople’, the training also shows how to avoid some common pitfalls, build strong personal relationships with di erent customer personalities and sell conversationally and consultatively.
Your Trainer: Stephen Francis, Consultant and Facilitator
Becoming a leader for the rst time can be daunting for most people. The rst-time supervisors or managers are sometimes overlooked in their leadership development. Much of their learning comes from experience, but a great fundamental training course can accelerate their development.
Participants will come away from the workshop with a greater understanding of the transition they have to make from being a team member to a team leader, as well as how to become a good people manager.
Your trainers: Jason Kalaichelvam, Consultant & Facilitator | Stephen Francis, Consultant & Facilitator
It’s easy! Just contact Terence/Arvind at 03-6203 4410 or email them at Terence: firstname.lastname@example.org / Arvind: email@example.com
Click Here to view the Program Brochure, detailing learning objectives, who should attend and your trainer profiles.